Waveney District Council

Test contact us page

General council enquiries and opening hours

Lowestoft Town Hall

In the first instance please check our website for any information you require. Accessing services online is quick and easy and avoids you having to wait in a queue.

Call us on 01502 562111

Marina Call Centre
  • Monday to Wednesday 8:45am to 5:00pm
  • Thursday 9:30am to 5:30pm
  • Friday 8:45am to 4:30pm

We aim to answer your call within 20 seconds and to resolve your query at first point of contact. The telephone lines in our call centre are usually busy on Mondays and between 12-2pm each day. To avoid longer waiting times, please try to call us outside these hours.

When you call you will have the following options:

Keypad number one Press 1 to Make a Payment Keypad number two Press 2 for Council Tax Enquiries
Keypad number three Press 3 for Housing Benefit and Council Tax Benefit Enquiries Keypad number four Press 4 for Council Tax Recovery
Keypad number five Press 5 for All Other Enquiries  

Email us

You can send Waveney District Council an email at customerservices@waveney.gov.uk

Visit us

Marina Centre - Front entranceFrom all of our locations we provide public access to computers that allow our customers to view appropriate websites and other useful Council information.

Visit any one of our council buildings.

Please note when visiting us the first and last days of the month are usually busy as residents pay their council tax bills.

Mondays are our busiest day and so is the period between 12 noon - 2pm To avoid longer waiting times, please try to visit us outside these hours.

We are closed on all statutory bank holidays and weekends.

Postal Address

Waveney District Council
Town Hall
High Street
Lowestoft
Suffolk
NR32 1HS

Council Buildings

Marina Customer Services Centre

The Marina Customer Service Centre
(next to the Marina Theatre)
Marina
Lowestoft
NR32 1HH

Opening Times
Monday to Wednesday 8:45am to 5:00pm
Thursday 9:30am to 5:30pm
Friday 8:45am to 4:30pm

Accessibility
Hearing Loops / Disabled Access
Payments Office
Monday to Wednesday 8:45am to 4:45pm
Thursday 9:30am to 5:15pm
Friday 8:45am to 4:30pm
Or at one of our local offices:
Beccles Library
Blyburgate
Beccles
NR34 9TB

Opening times
Monday, Tuesday, Thursday and Friday 9.30am to 5.00pm
Wednesay 9.30am to 1.00pm

Bungay Local Office
Broad Street
Bungay
NR35 1EE
Opening times
Monday to Thursday: 9.00am to 1.00pm and 2.00pm to 4.30pm
Friday: 9.00am to 1.00pm and 2.00pm to 4.00pm
Halesworth Local Office
London Road
Halesworth
IP19 8LW
Opening times
Monday to Thursday: 9.00am to 1.00pm and 2.00pm to 4.30pm
Friday: 9.00am to 1.00pm and 2.00pm to 4.00pm

 

Contact us

Telephone: 01502 562111

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