Benefits information for landlords

Benefits payments

All payments of Local Housing Allowance (LHA) must be made directly to the tenant. However, in some special cases we can decide to pay the landlord directly instead. You can find out more about this on the Local Housing Allowance Advice page.

Online account

If you are a landlord and receive housing benefit payments on behalf of your tenant, you can register to view payment details, including payment amounts and periods. Please note, as a landlord, you will not be able to view your tenants account details and status.

To use this new service, you must first apply for a User ID and password to enable access to the "OPENAccess" area.

To apply simply email ebilling@waveney.gov.uk  and register your interest.

You will receive an email with an application form attached. Please complete, sign and return the application. We will then issue your User ID and password to you. You will then be able to log on and view the payment details on line.

Notify us of any change

A landlord receiving direct payments will be asked to repay any benefit received for periods after the tenant leaves the premises. In some circumstances a landlord may also be asked to repay benefit if the circumstances of the tenant change.

It is important that landlord notify us if:

• The tenant moves or changes rooms;
• The landlord becomes aware of a change in the tenant's circumstances which might affect their benefits.

Landlord News

We produce a quarterly newsletter for our landlords to keep you up-to-date with changes to benefit legislation and policy and procedures.