Contact details and opening hours

General enquiries in person

The Marina Customer Service Centre (next to the Marina Theatre)
Marina
Lowestoft
NR32 1HH

Opening Times

Mon, Tues, Wed, Fri: 9.00am to 4.30pm
Thursday: 9.30am to 6.00pm

Or at one of our local offices:

Market Street, Beccles, NR34 9AQ
Broad Street, Bungay, NR35 1EE
London Road, Halesworth, IP19 8LW

Opening Times

Monday to Thursday: 9.00am to 1.00pm and 2.00pm to 4.30pm
Friday: 9.00am to 1.00pm and 2.00pm to 4.00pm

Or at one of our Tourist Information offices

You can Email us at: customerservices@waveney.gov.uk   

Postal correspondence to:

Waveney District Council
Town Hall
High Street
Lowestoft
Suffolk NR32 1HS

Telephone enquiries:

The main call centre number, 01502 562111 is open from 8.30am to 5.00pm on Monday, Tuesday and Wednesday; from 8.30am to 6.00pm on Thursday and from 8.30am to 4.30pm on Friday.

For queries relating to a specific service please use the contact details given in that specific section e.g: 

• Benefit enquiries
• Council tax enquiries
• Freedom of Information request
• Housing enquiries
• Planning services

Comments, compliments and complaints

 Emergency Telephone Numbers:

• Blocked Private Drains: 01502 523468 or (out of office hours) 01502 501230
• Blocked Sewers (Anglian Water): 0845 7 145145
• Dangerous Structures: 01502 523044 or (out of office hours) 01502 562111 
• Housing Repairs: 01502 523593
• Emergency Planning Officer: 01502 523321 or  01394 444453
• Suffolk Joint Emergency Planning Unit: 01473 265321 
• Environmental Health (out of office hours): 01502 515435