Waveney District Council

Freedom of Information requests

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Making a request under the Freedom of Information Act 2000

Freedom of Information



**PLEASE NOTE** It has come to our attention that the automated "mailbox not in use" message on our previous contact email address has NOT been functioning. If you have sent in a request and not received an acknowledgement within 5 working days, please email foi@eastsuffolk.gov.uk and we will expedite your request


The Freedom of Information Act 2000 gives a general right of access to all types of recorded information held by public authorities including Waveney District Council. The Act came into force on 1st January 2005.

Any person making a request for information to a public authority is entitled to be informed whether the public authority holds that information, and, subject to certain exemptions, be supplied with that information.

Under the Act a response is to be made within 20 working days.

From January 2005, the Freedom of Information Act (FoIA) has given every citizen the right to request information from public sector organisations, including Government, Local Authorities, the National Health Service, Schools, the Police and the Fire Service. You can use this and other legislation to request information from Waveney District Council.

How do I make an FOI request?

Before submitting your request, please be aware that the information you require may already be available. A list of similar requests and responses will appear on the form below the body of your request.

In addition:

The Publication Scheme contains links to information which we routinely publish.

We also provide links to some Frequently Requested Information which is already published on the website.

For new requests (from 1st June 2015) we have a searchable disclosure log which is updated in real-time as requests are responded-to.

For historical requests, please see our disclosure log downloads.

Requests for information must be made in writing. This includes electronic communication which is our preferred method. Requests must state your name and a contact address for us to send the response to. An email address is fine, we do not need your postal address unless you wish to supply it.

If you are making a request on behalf of an organisation or another person you should let us know.

Please make a Freedom of Information request using our online form.

If you are having difficulty with the online form, please email us at foi@eastsuffolk.gov.uk. Waveney District Council works in partnership with Suffolk Coastal District Council and shares an FOI team so please state clearly in your email which authority your request refers to (you may make a request to both authorities in the same email).

You can also make a request by post to:

FOI Team
Customer Services
Waveney District Council
4 Canning Road
NR33 0EQ

Please note that if you supply an email address we will assume that you wish to receive acknowledgements and responses electronically.

FOI/EIR performance statistics

Quarterly performance statistics for FOI/EIR requests. Statistics for the last two complete years plus current year will be retained.

I have a query regarding FOI/EIR Requests

Please follow the link to our query form which you should submit if you have questions about any of the following:

  • You think we have published information but are unable to locate it on the website
  • You have an outstanding request with us and have extra information or clarification to add
  • You have not received a response to a request which was submitted more than 20 working days ago.
  • You have received a response to an FOI/EIR request which is unclear or incomplete
  • Any other query regarding FOI/EIR requests.

N.B. if as a result of a response from us you have FURTHER questions, please submit these as a new FOI/EIR request using the form above.

Will I be charged?

We only charge for the provision of information where this is specifically allowed for under legislation or, to recover the costs of any photocopying, printing postage or other costs incurred in supplying the information. Charges are detailed in the Council's Fees and charges book.

Most information requests will generally be processed free of charge. We may, however, charge for some EIR request in line with the published fees, above.

How long will it take to get the information?

Under the Freedom of Information Act, we are obliged to respond to requests within 20 working days. We may ask for clarification if we are unclear about the information you require. In this case, the 20 working days will start from the date we receive clarification.

We will either provide the information you have asked for or let you know if:

  • we do not hold the information
  • it is already publicly available
  • any fee/charge applies
  • some or all of the information is exempt from disclosure and why

If some or all of the information you have requested is exempt it may take us longer than 20 working days to apply the public interest test. We will inform you of how long this may take.

Can I have all the information I ask for?

We will try to make as much information available as possible. However, we may sometimes have a good reason for withholding information.

The Act contains a number of exemptions. Some of these are 'absolute'. If the information falls into one of these categories we are not obliged to release it. Others are 'qualified exemptions'. If the information falls into one of these categories we have to decide whether the public interest lies in releasing or withholding the information.

There are various reasons why information may be withheld. Some examples are where:

  • the law says we must not release it
  • disclosure would:
    • breach confidentiality or contravene the Data Protection Act
    • harm the effective conduct of public affairs, the economy, commercial interests, law enforcement and investigations, health & safety, the environment, national security or defence
  • we intend to publish the information in the future
  • the information is available elsewhere  

If we decide to withhold information, we will tell you why and explain your rights of appeal.

Can I request the information you hold about me?

Information that we hold about you is exempt under Freedom of Information, but you have the right of subject access under the Data Protection Act.

Please check our Data Protection page for advice on how to make a Subject Access Request.

Will information be communicated in the format I require?

We will usually send you the information electronically if you supply an email address. If you require a specific format (e.g. large print) then please ask us and we will endeavour to accommodate your request

Can I re-use the information you supply?

The Freedom of Information Act gives you the right to access information but it does not give you the right to make any further use of that information without permission.

Some of the information we give you may be covered by our copyright, and some of it may be covered by other people's copyright. The information may only be used for your own personal purposes. If you wish to re-use any of the information you must gain express permission. Your request for re-use will be considered by our legal team.

If you are considering re-using the information you have requested, please see our page on Re-Use of Public Sector Information for how to gain permission.

We may publish a copy of the information we give you on our website.

What if I'm not satisfied with the response?

If you disagree with any exemptions applied to your request for information under FoIA, or are not satisfied with how we have handled your request, you have a right of appeal - please see our "appeals and complaints" page.

If you simply have a query about our response then please contact us within 20 working days of the date of response - any queries raised after this time will be treated as a new request.  

Contacting the Information Commissioner

The Information Commissioner may be contacted at:

Wycliffe House
Water Lane

Tel: 0303 123 1113
Fax: 01625 524510



Contact us

Telephone: 01502 562111

Send your feedback or find key contact details.


Freedom of Information Team

The FOI team deals with Freedom of Information, Environmental Information (EIR) and Subject Access Requests and is a shared team with Suffolk Coastal and Waveney District Councils. Please specify which authority your enquiry relates to.

Address: Marina Centre
(next to Marina Theatre)
NR32 1HH

Tel: 01502 523389

Email: foi@eastsuffolk.gov.uk