What to do if you think our decision about your benefit is wrong
What you can do
The decision we have made is laid out in your benefit decision letter. Once you have read it through, you may feel that it is wrong or you cannot understand how we have worked out your benefit. You can contact us to explain how we made our decision, and this is called a 'statement of reasons'. The time it takes for us to provide this does not affect your right to appeal.
You can ask us to look at the decision again, and this is called a 'reconsideration'. To do this, write to us within one month and explain where you think we have made an error. Our advisors are happy to explain our decision to you. You can contact our office in person, by telephoning (01502) 523535 or by emailing email@example.com
We are happy to look at the decision again but we need you to do this within one month of receiving our letter - late requests can only be dealt with if there are special reasons for the delay and you must clearly state in the letter why you have taken longer than a month to respond.
Our decision only affects you. Only you can ask us to look at it again.