The Land Charge service is located next to the Marina Theatre at the following address (please note – this is not the postal address, see “official searches” below)

The Marina Customer Service Centre
Marina
Lowestoft
NR32 1HH
Tel: 01502 523243
Fax: 01502 514617
Email landcharges@waveney.gov.uk


Customer Service opening hours (including access to Public Access Terminals) 

The Land Charges Office is manned between 9.00am – 5.00pm (4.30pm Fridays)


Public Registers / Information

The following public registers/information is available for inspection at the above address.

• Planning Register including Enforcement (via Public Access Terminals)
• List of Adopted Highways – Hard copy
• Local Plans – Hard copy (and via Public Access Terminals)
• Contaminated Land Register (via Public Access Terminals)

Local Land Charges Register

This is held electronically. Whilst it can not be accessed directly by the Public, information can be obtained either by requesting a Personal Search or by completing an official local land charges register search form.


Information required to be submitted with Service Requests

Official Searches

Local Land Charges Register Search (form LLC1).
Standard Enquiries of Local Authority (Con29R)
Optional Enquiries of Local Authority (Con29O)
Individual Con29R questions.

All requests for Official Searches are required to be submitted with;

• Appropriate form (one copy)
• Appropriate fee -
• Site location plan with search extent highlighted

As of 6th April 2009 the Con29R will be available for customers to purchase responses to individual questions. Click here for pricing information for this service.

Ideally these questions should be submitted electronically using the individual CON29R local enquiries request form. Alternatively, they can be hand delivered during office opening hours to the above address or posted to the following postal address;

Land Charge Service
Waveney District Council
Town Hall,
High Street
Lowestoft,
Suffolk,
NR32 1HS

DX Address

Waveney District Council
DX 41220 Lowestoft


Personal Searches

All requests for Personal searches are required to be submitted with;

• Date and time of appointment
• Search address
• Plan of property
• Name and contact details of company performing the search

The appropriate fee must be paid when you arrive to collect the information.


Appointments for Personal Searches

Whilst the Land Charges Team require an appointment to be made for access to information (where it is not available on a self service basis through Public Access terminals or On Line) the team aim to accept appointments for the next working day. However, there may be rare occasions where, due to high demand or staff sickness, an appointment may not be available for up to 3 working days.

Appointments should be made by calling 01502 523244.


Charges for Access to and Copying of Information

Land Charge service list of charges for both obtaining information and for copies of documents


Service Delivery

The Land Charge Service is aware of the need to provide an accurate and timely response to requests for information. To this end we aim to provide a response to Property Search requests within 3 working days of receipt for 95% of cases. For information on current turn around times please email landcharges@waveney.gov.uk or telephone 01502 523244.


Comments / Suggestions / Complaints

The Land Charges Team welcomes feedback from it’s customers. If you have any suggestions on how our service could be improved, wish to comment on, or complain about the service received please contact: 

Principal Service Manager (Planning & Building Control)
Town Hall
High Street
Lowestoft
NR32 1HS

Tel: 01502 523031
Email barry.reid@waveney.gov.uk


Details for Local Enquiries where information is not held by Waveney District Council


Drainage and Sewerage Enquiries  

Geodeseys Limited
P.O. Box 485
Huntingdon
PE29 7YB
DX 123740 HUNTINGDON 6
Tel.No. 01480 323889


Highway Enquiries

Local Land Charges
Suffolk County Council,
Endeavour House,
8 Russell Road,
Ipswich IP1 2BX

DX 87951 Ipswich
Tel. 01473 264190
Fax. 01473 216825
E-mail: land.charges@legal.suffolk.gov.uk