When you are allocated a property you enter into a legal contract with the Council - this is called the Tenancy Agreement.

If you are offered a property:

• checks will be made to ensure that your circumstances haven't changed e.g. that no rent or other debt is owed;
• you will have an opportunity to view the property and decide whether you want to accept it. If you refuse two offers which meet your stated choices, your application will be placed on a suspense list for 18 months, during which time no further offers will be made. You will be asked for your reasons for refusing the properties and we will check whether you want to reconsider your options;
• you are expected to make a decision as soon as possible after you view the property;
• once the start date of the tenancy has been confirmed, occupation must be taken as soon as possible by all persons who initially applied. Failure to do so will result in legal action being raised to recover the property.

You are expected to occupy your house as your main and permanent home. If you need to go away from your home for a long period please let us know. If you are not living at your home and you have not informed us the Council may begin legal action to evict you.


For further information please use the contact details below:

E-mail: hes@waveney.gov.uk
Telephone: 01502 523127
Fax: 01502 588135