The contract that the Council has for most day to day repairs actually insists that the contractor should complete 90% of all non-urgent repairs within the projected timespan, which is generally 2 weeks, or by agreement, depending upon the nature of the repair. When you report a repair you will be advised of that period.

If the repair has not been done at the end of that period we would ask you to contact us and we will pursue the matter with the contractor.

The Council has considered whether or not to make discretionary allowances to tenants who have had repairs become overdue. However, the payment would actually have to come from the very rent that tenants pay and it would seem to be counterproductive to have to increase the Council rents in order to compensate tenants for overdue repairs.

It is our intent to carry out repairs as effectively as possible, but it is not always possible to do them within the intended timespan. This may be because of the sickness of a tradesman or it may simply be that the parts required for the repair are not available. It is important that should you feel dissatisfied with the repairs service you should contact us using the details below to discuss the matter as we would much rather you do that than ignore the problem.


Contact Details

E-mail:   hes@waveney.gov.uk

Telephone:

Beccles	01502 711678
Bungay	01986 894121
Carlton Colville/ Kessingland	01502 523169
Gunton	01502 523125 01502 523126
Normanston	01502 523165
North Lowestoft	01502 523122
Southwold/ Halesworth	01502 523166
Whitton	01502 523121