Housing Advice Clinics
The Housing Advice team at Waveney District
Council's Clapham Road offices in Lowestoft offer Housing
advice clinics on Monday, Wednesday and Friday mornings (with the
exception of Bank Holidays) between 9.00am and 12.00pm for those in
housing need. No actual appointments are required as the clinics
are run on a first come, first served basis. The advice Clinics are
held at Marina House, Battery Green Road (next to the Marina
Theatre). You will need to report to Reception and in the first
instance they will try and resolve any queries that you may have.
If you require an initial housing advice interview they will
arrange for you to be seen by a Housing Advice and Options Officer.
You will be given a specific time to be interviewed. If further
consultation is felt to be necessary then another interview can be
arranged. The officer will conduct a more in depth interview and
discuss what course of action will be followed as a result of an
assessment of your housing need and the duty that the Council has
towards you.’ A formal decision of the council’s duty will be made
in 33 days. Please refer to the Homelessness Procedure Manual
for further information on the legal criteria for assessing the
duty
How to contact the service outside the Advice Clinic
Sessions
If you are unable to attend the above times an officer can arrange
to initially contact you by telephone or arrange an appointment.
You can ring 01502 523141
In cases of emergency during daytime office
hours
You can ring 01502 523141 or report to Marina House Reception
and an appointment will be organised. The advice would be however
to contact the service as early as possible in order to avoid
crisis intervention and concentrate on preventing impending
homelessness.
In cases of emergency outside daytime office
hours
Please ring our Central Control Telephone Number: 01502 515435
after 5.00pm. The officer on duty will pass your details to the
Housing Options and Advise Standby Officer who will assess your
housing circumstances and take appropriate action
Suffolk
Connexions/Young Persons Housing Options
Advice Session Drop-In
The drop-in is held on a Wednesday afternoon between 1.00-4.00pm at
Opportunity House, London Road South, Lowestoft.
Domestic Violence
Homelessness can be caused by victims fleeing domestic violence.
Nationally one in eight cases of homelessness have an element of
domestic violence. There is some work at both the strategic and
operational level to address this wide ranging issue.
Domestic Violence
Information, Advice and
Support